Concerned about traveling? Looking for flexibility in your plans?

 

As of May 6, 2020, our enhanced Cruise with Confidence program gives you even more flexibility.

Whether you’re already booked on a cruise, or are thinking about it, we want you to Cruise with Confidence. That’s why Royal Caribbean will let you cancel any cruise that sets sail from now through April 30th, 2022. Whether it’s a booking you already have or one you make right now through January 31st, 2021, you’re covered. As long as you cancel at least 48 hours before your sail date, you’ll receive a Future Cruise Credit. The credit is valid to book by April 30th, 2022 and sail by September 30th, 2022.

As of May 6th, 2020 we have also added the new "Best Price Guarantee" and "Lift and Shift" options outlined below. If you opted into our Cruise with Confidence program before May 6th, please learn more about that program here.

NEW! Best Price Guarantee -Spot a better price on your booked cruise? Our Best Price Guarantee lets you take advantage of a better price up to 48 hours before your sail date — just give us a call. You’ll receive the difference as a non-refundable onboard credit inside final payment or rate adjustment outside final payment.

NEW! Lift and Shift - Lift and Shift is for those guests simply wishing to move their existing booking to next year. For CWC guests that are ready to move to an alternative sail date in the following year, we’re happy to price protect the original pricing and/or promotion if the alternative sailing is the same itinerary, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year departing on or before April 30, 2022. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailing that is the same itinerary, length, and stateroom category, and the sail date should be June 30th, 2021 – August 30th, 2021. To be eligible, guests must move their booking on or before January 31st, 2021.


What you need to know

    • As long as you cancel at least 48 hours before your sail date, you’ll receive a Future Cruise Credit.

    • The Cruise with Confidence program covers bookings that are booked on or before January 31st, 2021, that set sail on or before April 30th, 2022.

    • Future Cruise Credits are valid to book by April 30th, 2022 and sail by September 30th, 2022.

    • You may owe any difference in cruise fare if your new booking exceeds the Future Cruise Credit’s value.

    • Some restrictions may apply.

    • Complimentary Casino offers are not eligible for Lift and Shift.

    • If you opt into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for any Future Cruise Credit offers or refunds related to our Global Suspension of sailings.


    Need to change or cancel your cruise?

    If you need to change or cancel your cruise, please contact us by phone or submit our online form to cancel your reservation, or call our Royal Customer Service Team (24 hours / 7 days a week) to change your ship and sail date: 800-256-6649. If you booked with a Travel Advisor, please contact them for assistance. Please know, hold times may be longer than expected. We appreciate your patience.

    Cancel Your Cruise

 

 

Do you have a Future Cruise Credit you’d like to redeem?

 

You can now apply your Future Cruise Credit online, no need to call us. Use it on an existing reservation or a new one.

 
 
 

 
 
 

FREQUENTLY ASKED QUESTIONS
 

Q : What is the Cruise with Confidence policy?
A :  As of May 6th, 2020, we have enhanced and expanded our Cruise with Confidence policy to give you even more peace of mind. The new Cruise with Confidence policy allows our guests that booked their cruise on or before January 31st, 2021, to cancel any cruise departing on-or-before April 30th, 2022, up to 48 hours before your sail date and receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through September 30th, 2022.

 

Q : Do all sailings qualify for “Cruise with Confidence”?
A :  Cruise with Confidence covers cruises booked on or before January 31st, 2021, that set sail on or before April 30th, 2022.

 

Q : How long will I have to redeem my Future Cruise Credit?
A :  Cruise with Confidence Future Cruise Credits expire April 30, 2022. You must redeem the FCC for a cruise that departs on or before September 30, 2022.

 

Q : How do I cancel or move my cruise?
A : If you booked with a Travel Advisor, please contact them for assistance with your cancellation. If you booked directly with us, please give us a call or submit our online form here. Remember, you or your Travel Advisor must notify us of your cancellation at least 48 hours before the day you set sail. We appreciate your patience as call volume may be higher than normal.

 

Q : What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A : If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.
 

Q : Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?
A : No, you’ll have to apply your Future Cruise Credit to a future cruise onboard Royal Caribbean International.

 

Q : Do standard Final Payment timelines still apply during this timeframe?
A : Yes, full payment is still required at 75 days-to-sailing for departures 1-4 nights in length and 90 days-to-sailing for 5+ nights.
 

Q : How are Non-Refundable Deposit bookings impacted by this policy update?
A : Non-Refundable Deposits that were booked on or before January 31st, 2021 and are sailing on-or-before April 30th, 2022 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed prior to January 31st, 2021 - the change fee will be waived.

 

Q : I know which ship and sail date I want to re-book, instead of cancelling, can I just re-book now?
A :  For Cruise With Confidence guests that are ready to move to an alternative sail date in 2021, we’re happy to price protect their original pricing and/or promotion if the alternative sailing is the same itinerary, product, length, and stateroom category. However, the alternative sail date that the guest will be moved to, needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year departing on or before April 30, 2022. For example, if you are moving from a July 30, 2020 sailing, you must move to a sailing that is the same itinerary, product, length, and stateroom category, and the sail date should be June 30, 2021 – August 30, 2021. To be eligible, you must move your booking by January 31st, 2021.

 

Q :  If I move forward with the Best Price Guarantee, and I am issued onboard credit, when will I get it?
A :  The Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must be booked on or before January 31st, 2021 for sailings that depart on or before April 30th, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit, inside final payment, and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value.

 

Q : Upon cancellation, will I be credited for any pre-cruise purchases, such as beverage packages, shore excursions, etc.?
A : Yes, pre-cruise purchase will be refunded to the original form of payment – this includes moving your cruise with our Lift and Shift option under the Cruise with Confidence program.
 

Q : When it comes to the Cruise with Confidence notification window, what exactly is “up to 48 hours before”?
A : Due to immigration requirements, Royal Caribbean needs a full 48 hours to process your cancellation before your day of departure. Here are day-by-day scenarios below, to help you understand exact timing. It may seem technical, but we’re trying to give you as much time to make your decision as we can. For any additional concerns regarding our Cruise with Confidence cancellation policy, please feel free to contact us at any time before your cruise.

 

Cruise With Confidence 48 Hour Notification Window
IF YOU ARE SAILING ON… YOU NEED TO CALL US BEFORE…
Monday Midnight Friday in the time zone your ship leaves from
Tuesday Midnight Saturday in the time zone your ship leaves from
Wednesday Midnight Sunday in the time zone your ship leaves from
Thursday Midnight Monday in the time zone your ship leaves from
Friday Midnight Tuesday in the time zone your ship leaves from
Saturday Midnight Wednesday in the time zone your ship leaves from
Sunday Midnight Thursday in the time zone your ship leaves from


 
 
 


Terms & Conditions
 
Royal Caribbean International’s (“RCI”) “Cruise with Confidence” program allows individual guests and guests in non-contracted groups who booked a cruise on or before January 31, 2021, for cruises sailing between June 12, 2020 and April 30, 2022, to opt in for our “best price guarantee” on their current sailing or cancel their cruise reservation up to 48 hours prior to the vacation start date and have the option to either: (i) opt-in to the Cruise with Confidence program and receive a Future Cruise Credit (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to RCI for their cruise, or (ii) move their booking to an eligible alternate sailing under our “Lift and Shift,” program and receive our “best price guarantee” for the re-booked sailing. If the guest cancels an eligible booking before the 48-hour cut-off and elects to receive a FCC under “Cruise with Confidence:”

(a) before the final payment due date of the booking (the “Final Payment due date”), if the guest paid a non-refundable deposit (“NRD”) to RCI on the booking, the guest will receive an FCC equal to the amount of the NRD paid. RCI will refund any other payments it received toward the cruise fare.

(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to RCI.

“Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise. If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply. However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC, the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to RCI. By requesting a CWC FCC or requesting to “Lift and Shift” to a later date, the guest has cancelled their reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled (depending on when the guest cancelled, an exception may apply for cancelled cruises originally scheduled to occur between November 1, 2020 and April 30, 2021. If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation or moves it to another sailing (under “Lift and Shift” or otherwise), cancellation charges incurred by the guest on the original reservation will not be waived or refunded for any reason, except as otherwise provided herein or required by applicable law.
 
For purposes of our “Lift and Shift” offer, “eligible alternate sailing” means a booking in the same stateroom category sailing on the same product and cruise length, scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year, departing on or before April 30, 2022. For those sailings, RCI will protect the guest’s original cruise fare and/or promotion so long as the guest moves the eligible booking to the alternative sailing on or before January 31, 2021. Only existing bookings on holiday sailings may be moved to alternate holiday sailings dates.
 
If RCI’s “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise. If RCI’s “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. RCI’s “best price guarantee” does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if the guest: (i) changes the ship or sail date; (ii) does not qualify for the promotional fare; or (iii) books at a reduced single supplement rate and later converts to double occupancy by adding a second guest. If the guest booked under a combined cruise with promotional air offer, RCI’s best price guarantee applies only to other combined cruise with promotional air offers made by the same cruise brand.
 
“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through RCI. If the guest chooses to move their booking to an eligible alternate sailing in the subsequent year, any cancellation charges incurred based on the prior cancellation schedule will follow the booking to the new sailing. If the guest subsequently cancels his or her booking on the later sailing, the cancellation charges to be assessed will be the cancellation charges incurred: (i) under the original booking’s cancellation schedule; or (ii) under the cancellation schedule for the later sailing, whichever is greater. The booking on the later sailing remains eligible to opt-in to receive a CWC FCC under the terms set forth herein. The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid. The CWC FCC is non-transferrable, non-refundable and may not be redeemed for cash. The CWC FCC’s value may be applied on or before April 30, 2022 only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking, on the same RCI cruise brand, for a sailing scheduled to depart on or before the later of September 30, 2022. If not used on or before April 30, 2022, the CWC FCC will automatically expire and have no value. However, the CWC FCCs cannot be used to obtain a refund. All bookings are subject to availability at the time of the request. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, the difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking. RCI’s “Cruise with Confidence” program does not apply to bookings made by residents of mainland China, and Hong Kong. Program does not apply to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on the same. RCI reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn at any time without notice.
 
©2021 Royal Caribbean Cruises Ltd. Ships’ registry: Bahamas.
 

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