Real flexibility. Real peace of mind.

Royal Caribbean is deeply dedicated to providing you peace of mind. Our Cruise with Confidence program ensures you have the flexibility to cancel your reservation up to 48 hours before your sail date, knowing that you’ll get 100% of the value back. And enjoy pricing protection on your booked cruise if you happen to spot a better rate.

Free Cancellations

For sailings booked by January 31, 2022, that depart by May 31, 2022, cancel up to 48 hours before your sail date and get the full value in a Future Cruise Credit that’s good to redeem until May 31, 2022. You can use the credit for any sailing that departs within a year of your original sail date, or by December 31, 2022, whichever is longer. The options are nearly endless.

Best Price Guarantee

No fear of missing out here. Spot a better price on your booked cruise and our Best Price Guarantee lets you take advantage up to 48 hours before you sail. So you always get the best value. Give us a call and you’ll receive the difference as an onboard credit or rate adjustment — it’s your choice.

Feeling good and ready to browse for your next cruise? Head here. Or keep scrolling to cancel an existing cruise, redeem a Future Cruise Credit or check out our FAQs for additional information.


Cancel your cruise

If you need to cancel, you can use one of these options to do so.

    • Call our Royal Customer Service Team at 800-256-6649 (24 hours / 7 days a week).

    • Submit an online cancelation using our online form.

    • If you booked with a Travel Advisor, please contact them for assistance.

Please know, our hold times may be longer than expected, and we appreciate your patience.

 

Redeem a Future Cruise Credit

Already have a Future Cruise Credit you want to use? Applying your credit is easy, you don’t even need to call. Just use the links below.

 
 
 

 
 
 

FREQUENTLY ASKED QUESTIONS
 

Q : What is the Cruise with Confidence policy?
A :  As of May 6, 2020, we have enhanced and expanded our Cruise with Confidence policy to give you even more peace of mind. The new Cruise with Confidence policy allows our guests that booked their cruise on or before January 31, 2022, to cancel any cruise departing on-or-before May 31, 2022, up to 48 hours before your sail date and receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2022, or one year from the original sailing date, whichever is later.

 

Q : Do all sailings qualify for “Cruise with Confidence”?
A :  Cruise with Confidence covers cruises booked on or before January 31, 2022, that set sail on or before May 31, 2022.

 

Q : How long will I have to redeem my Future Cruise Credit?
A :  Cruise with Confidence Future Cruise Credits expire May 31, 2022. You must redeem the FCC for a cruise that departs on or before December 31, 2022, or one year from the original sailing date, whichever is later.

 

Q : How do I cancel or move my cruise?
A : If you booked with a Travel Advisor, please contact them for assistance with your cancellation. If you booked directly with us, please give us a call or submit our online form here. Remember, you or your Travel Advisor must notify us of your cancellation at least 48 hours before the day you set sail. We appreciate your patience as call volume may be higher than normal.

 

Q : What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A : If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.
 

Q : Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?
A : No, you’ll have to apply your Future Cruise Credit to a future cruise onboard Royal Caribbean International.

 

Q : Do standard Final Payment timelines still apply during this timeframe?
A : Yes, full payment is still required at 75 days-to-sailing for departures 1-4 nights in length and 90 days-to-sailing for 5+ nights.
 

Q : How are Non-Refundable Deposit bookings impacted by this policy update?
A : Non-Refundable Deposits that were booked on or before January 31, 2022, and are sailing on-or-before May 31, 2022 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed prior to January 31, 2022, - the change fee will be waived.

 

Q :  If I move forward with the Best Price Guarantee, and I am issued onboard credit, when will I get it?
A :  The Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must be booked on or before January 31, 2022, for sailings that depart on or before May 31, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit, inside final payment, and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value.

 

Q : Upon cancellation, will I be credited for any pre-cruise purchases, such as beverage packages, shore excursions, etc.?
A : Yes, pre-cruise purchase will be refunded to the original form of payment.
 

Q : When it comes to the Cruise with Confidence notification window, what exactly is “up to 48 hours before”?
A : Due to immigration requirements, Royal Caribbean needs a full 48 hours to process your cancellation before your day of departure. Here are day-by-day scenarios below, to help you understand exact timing. It may seem technical, but we’re trying to give you as much time to make your decision as we can. For any additional concerns regarding our Cruise with Confidence cancellation policy, please feel free to contact us at any time before your cruise.

 

Cruise With Confidence 48 Hour Notification Window
IF YOU ARE SAILING ON… YOU NEED TO CALL US BEFORE…
Monday Midnight Friday in the time zone your ship leaves from
Tuesday Midnight Saturday in the time zone your ship leaves from
Wednesday Midnight Sunday in the time zone your ship leaves from
Thursday Midnight Monday in the time zone your ship leaves from
Friday Midnight Tuesday in the time zone your ship leaves from
Saturday Midnight Wednesday in the time zone your ship leaves from
Sunday Midnight Thursday in the time zone your ship leaves from


 
 
 


Terms & Conditions
 
Royal Caribbean International’s (“RCI”) “Cruise with Confidence” program provides individual guests and guests in non-contracted groups who booked a cruise on or before January 31, 2022, on sailings between June 12, 2020 and May 31, 2022 with the option to either: (i) cancel their cruise reservation up to 48 hours prior to the vacation start date and elect to receive a Future Cruise Credit under the Cruise with Confidence program (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to RCI for their cruise, or (ii) opt in for our Cruise with Confidence “best price guarantee” on their current sailing up to 48 hours prior to the vacation start date. If the guest cancels an eligible booking before the 48-hour cut-off and elects to receive a CWC FCC:

(a) before the final payment due date of the booking (the“Final Payment due date”), if the guest paid a non-refundable deposit (“NRD”) to RCI on the booking, the guest will receive an FCC equal to the amount of the NRD paid. RCI will refund any other payments it received toward the guest’s cruise fare.

(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to RCI.

“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through RCI.
 
“Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise. If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply. However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC, the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to RCI. By requesting a CWC FCC, the guest has cancelled his or her reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled (note: depending on when the guest cancelled, an exception may apply for cancelled cruises originally scheduled to embark after October 31, 2020). If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation, cancellation charges incurred by the guest on the reservation will not be waived or refunded for any reason, except as otherwise provided herein or required by applicable law.
 
The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid. The CWC FCC is non-transferrable, non-refundable and may not be redeemed for cash. The CWC FCC’s value may be applied on or before May 31, 2022 only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking, on RCI, for a sailing scheduled to depart on or before December 31, 2022 or one year from the originally scheduled embarkation date of the guest’s cancelled cruise reservation, whichever is later. If not used on or before May 31, 2022, the CWC FCC will automatically expire and have no value. The CWC FCCs cannot be used to obtain a refund. All bookings are subject to availability at the time of the request. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, the difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking.
 
The CWC “best price guarantee” may be applied only if RCI is currently advertising a lower, publicly available, rate for staterooms of the same category on the same sailing and, at the time of the request, those staterooms are not sold out. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. The CWC “best price guarantee” does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if: (i) the guest changes the ship or sail date; (ii) the guest does not qualify for the promotional fare; (iii) the stateroom category is sold out; or (iv) the guest books at a reduced single supplement rate and later converts to double occupancy by adding a second guest. If the guest booked under a combined cruise with promotional air offer, the CWC best price guarantee applies only to other combined cruise with promotional air offers made by RCI.
 
RCI’s “Cruise with Confidence” program is not available to bookings made after January 31, 2022. Program is not available to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on the same. These program terms do not apply to RCI bookings made by residents of mainland China. Residents of mainland China who booked with RCI should refer to the Cruise with Confidence program terms posted on https://www.rcclchina.com.cn. RCI reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn or modified at any time without prior notice. Please check our website for current details.
 
©2022 Royal Caribbean Cruises Ltd. Ships’ registry: Bahamas.
 

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