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Healthy Sail Center
Frequently Asked Questions

What are your health and sanitization standards on the ship? What guidelines apply and how do you know they are sound?

How are my linens and towels washed to ensure they are sanitized?

How often are you cleaning and sanitizing the spaces at Perfect Day at CocoCay? what techniques and products are you using?

How are crew member areas and rooms cleaned? Are crew members expected to abide by similar policies as the guests?



How is the medical center equipped to handle a possible COVID-19 case? What medical services are offered for the evaluation and treatment of COVID-19?

If a guest is moved to isolation, what care and amenities will be available to them?

If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for SARS-CoV-2 while on the cruise?

If a guest or crew member tests positive onboard, what is your response plan?

What costs are covered in case I test positive for SARS-CoV-2 during the cruise?

What is the cost for onboard medical care and testing for COVID-19 related concerns?



Will I be compensated if my cruise has to return early due to confirmed SARS-CoV-2 cases onboard?

If a guest or crew member tests positive onboard, what is your response plan?



These protocols will likely evolve as we work with local authorities to adapt to real-time public health standards.



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