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What can I expect if I'm directed to complete secondary screening at the check-in? What happens if I do not pass the secondary screening?


A secondary screening may be required in certain circumstances. The guest will be directed to a location where the secondary screening will be conducted in a way that ensures guest privacy. During secondary screenings, trained third-party health care professionals will conduct additional evaluation either in person or virtually via telemedicine technology. Secondary screenings may consist of, but are not limited to, temperature screening(s), an in-depth medical history interview, and vital signs measurements. After conducting the secondary screening, and based on the recommendation of these health care professionals, guests and their travel party may be denied boarding.

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