You may have been watching the news and have some concerns about your February 7th, 2020 sailing. We appreciate the CDC’s abundance of caution and their partnership.
None of the four guests being tested by CDC showed any clinical signs or symptoms of coronavirus. One had tested positive onboard for Influenza A. Our records indicate the guests had not been in China since January 26.
We have also been cleared by authorities to depart, as usual. However, to reassure concerned guests, we will delay our departure until Saturday, February 8th, 2020, when we will receive the conclusive test results from CDC.
We know that you may be anxious about boarding the ship – we’re anxious too! So, we’ve decided to push our boarding to February 8th, 2020, at 5:00 PM EST, while we wait for the results from the CDC.
We’ve also made adjustments to our itinerary, which can be found below:
We’ll set sail from Cape Liberty at 10:00 PM on Saturday, February 8th instead of 3:00 PM on Friday, February 7th. Additionally, our visit to Port Canaveral will now be on February 11th from from 7:00 AM to 7:00 PM and to Perfect Day at CocoCay on February 12th from 8:00 AM to 6:00 PM. Unfortunately, we’ll be unable to visit Nassau, Bahamas.
|2/7||Friday||Cape Liberty, New Jersey||-|
|2/8||Saturday||Cruising||Cape Liberty, New Jersey|
|2/10||Monday||Orlando (Port Canaveral), Florida||Cruising|
|2/11||Tuesday||Perfect Day at CocoCay||Orlando (Port Canaveral), Florida|
|2/12||Wednesday||Nassau, Bahamas||Perfect Day at CocoCay|
|2/15||Saturday||Cape Liberty, New Jersey||Cape Liberty, New Jersey|
Given that we have shortened the sailing and modified the itinerary, you’ll receive a 2-day refund in the form of an onboard credit. Plus a pro-rated credit, in the value of 2 days, for any pre-purchased packages such as beverage, internet, or dining. Both credits will be added to your Onboard Account and can be used anywhere on the ship.
Please also take a minute to review our screening and boarding protocols. We have been working with medical experts, public health authorities, and local governments, and in alignment with new stricter CDC protocols, we are tightening our measures to protect guests and crew. These steps are intentionally conservative, and we apologize that they will inconvenience some of our guests.
Until further notice, all ships in the Royal Caribbean Cruises Ltd. fleet will adopt these health screening protocols:
An inherent risk of exposure to COVID-19 exists in any public place where people gather. Due to evolving health protocols, certain onboard and destination experiences, offerings, features, or itineraries may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice. Imagery and messaging on the Royal Caribbean website and other company advertising may not accurately reflect experiences that are currently unavailable or otherwise impacted by evolving health protocols.
As a result of the ongoing COVID-related circumstances around the world, and in an abundance of caution, Royal Caribbean International is pausing operations for the following ships:
• Vision of the Seas’ return to cruising is postponed until March 7, 2022
• Serenade of the Seas sailings from January 8 – March 5, returning after dry dock on April 26, 2022
• Jewel of the Seas sailings from January 9 – February 12, returning on February 20, 2022
• Symphony of the Seas sailings from January 8 – January 22, returning on January 29, 2022
We regret having to cancel our guests’ long-awaited vacations and appreciate their loyalty and understanding. Our top priority is always the well-being of our guests, our crew and the communities we visit.
As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, with an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested.
Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.