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Q

Do I need to use the Royal Caribbean App to meet new safety policy requirements? What if I don't have a smartphone?

A

We strongly advise that all guests download and use the Royal Caribbean App available for Apple and Android devices. It has been enhanced with features that are essential to a smooth and safe boarding day and cruise. These features include notifications, online check-in, the new online Guest Safety Briefing required of all guests, and our Guest Health, Safety, and Conduct Policy. Some features are available only via the App, including the Guest Health Questionnaire to be completed by all guests 24 hours before sailing. The App offers key functionality to support guest needs throughout the sailing, important sailing details, ship maps, guest to guest chat, event and dining booking, itinerary planning, steps to assure health and safety, and more. We continually deploy additional functionality to the App. While we provide assistance for guests without access to a smartphone and the App, we highly recommend all guests download and use the App immediately after cruise booking to achieve the smoothest experience and avoid possible delays.

For guests embarking on Harmony of the Seas in Rome, Italy, the Royal Caribbean App will not be available. Below you'll find the changes to your experience onboard.

  • The wellness screening and Health Questionnaire will be completed at check-in, so please arrive at your selected arrival time printed on your SetSail Pass
  • Your safety briefing will be conducted once you arrive onboard and our staff will direct you to your assembly station to complete the safety drill
  • You can reserve shows and make your dining reservations once onboard via your stateroom phone
  • Activities will be published in our Cruise Compass delivered to your stateroom daily so you never miss out on the fun
  • We'll provide you with printed menus in our dining venues as QR codes will be unavailable

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